Refund & Cancellation Policy

Last Updated: January 01, 2026

At Vizz Technologies, we aim to provide reliable, professional, and high-quality technology services. This Refund & Cancellation Policy explains the circumstances under which payments may be refunded or services may be cancelled.

1. Services Covered

This policy applies to services provided by Vizz Technologies, including but not limited to:

Website Design & Development
Software & Web Application Development
E-commerce Development
WordPress & Shopify Services
UI/UX Design
Graphic & Creative Services
Digital Marketing
SEO & Social Media Services
IT Consulting
Maintenance & Technical Support
Other customized technology services

2. Project Payments

For customized projects, work may begin after receiving an advance payment or agreed initial deposit.

Once development, design, research, configuration, or other project work has started, the payment may become non-refundable, as resources and working hours may already have been allocated to the project.

The applicable payment terms will be communicated and agreed upon before the project begins.

3. Refund Eligibility

A refund may be considered in limited circumstances, including:

Vizz Technologies is unable to start or deliver the agreed project due to reasons within our control.
A duplicate payment was accidentally made.
A payment was made in error and the requested service has not yet started.
Another refund has been specifically agreed upon in writing by Vizz Technologies.

Any approved refund will generally be processed using the original payment method where reasonably possible.

4. Non-Refundable Situations

Refunds generally will not be provided for:

Work that has already been completed or substantially completed
Services that have already been delivered
Customized designs, websites, software, or development work after work has commenced
Delays caused by the client, including delayed content, approvals, credentials, feedback, or required information
Changes in the client’s requirements after work has started
Client dissatisfaction resulting from requirements that were not communicated before the project began
Third-party costs, subscriptions, hosting, domains, licenses, plugins, themes, APIs, advertising spend, or other external services
Services cancelled after substantial work has already been completed

5. Cancellation by Client

A client may request cancellation of a project by contacting Vizz Technologies in writing.

If cancellation is requested before work begins, we may consider a refund depending on the circumstances and any costs already incurred.

If work has already started, the amount refundable, if any, will depend on the work completed, resources allocated, third-party costs, and the terms agreed for the specific project.

6. Cancellation by Vizz Technologies

Vizz Technologies reserves the right to suspend or cancel a service or project where:

The client violates agreed terms
Required payments are not made
The project involves unlawful, fraudulent, or abusive activity
The client repeatedly fails to provide necessary information or approvals
Continuing the project is no longer reasonably possible

Any refund in such circumstances will be determined based on the work completed and applicable project terms.

7. Revisions and Changes

Reasonable revisions included in the agreed project scope will be handled according to the project agreement.

Requests that significantly change the original scope may require additional charges and may not qualify for a refund.

Examples include:

Changing the complete website concept after approval
Adding new pages or functionality
Changing previously approved designs
Adding new integrations or features
Changing the project’s original requirements

8. Third-Party Services

Vizz Technologies may use third-party services such as hosting providers, domain registrars, software licenses, plugins, APIs, payment processors, advertising platforms, and other external services.

Payments made toward third-party products or services are generally subject to the respective provider’s refund and cancellation policies and may not be refundable by Vizz Technologies.

9. Refund Processing

If a refund is approved, we will initiate the refund within a reasonable period after approval.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution.

Vizz Technologies is not responsible for delays caused by third-party payment processors or banks.

10. Disputes

If you have a concern regarding a service or payment, we encourage you to contact us first so that we can review the matter and attempt to resolve it fairly.

Project-specific agreements, quotations, invoices, and written terms may contain additional conditions that apply to a particular service.

11. Policy Updates

Vizz Technologies may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

For refund, cancellation, or payment-related inquiries, please contact:

Vizz Technologies
Email: vizztechnologies@gmail.com
Location: Islamabad, 45000, Pakistan

Please include your name, order/project details, payment information, and reason for your request so we can review your case efficiently.